Frequently Asked Questions (FAQ)
Welcome to Chloe & Victoria!
At Chloe & Victoria, we want to make your shopping experience as smooth and enjoyable as possible. Below you'll find answers to some of our most frequently asked questions. If you need further assistance, our customer support team is happy to help.
1. How long will it take to receive my order?
Our estimated delivery times are:
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Processing time: 1–2 business days
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Shipping time: 6–8 business days
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Total estimated delivery time: 7–10 business days
For more information, please visit our Shipping Policy.
2. Do you offer free shipping?
Yes! Chloe & Victoria offers free standard shipping on all orders within the United States, with no minimum purchase required.
For additional information, please refer to our Shipping Policy.
3. Where is Chloe & Victoria located?
Chloe & Victoria is a Netherlands-based online fashion boutique offering a carefully selected collection of women's clothing and fashion accessories to customers throughout the United States.
4. What if I receive a defective product?
If you receive a damaged or defective item, we're here to help.
Please contact our customer support team within 30 days and arrange to return the item. We will provide a replacement at no additional cost.
For more information, please refer to our Return & Refund Policy.
5. Can I cancel my order after placing it?
Yes, we offer a 24-hour cancellation window.
If you wish to cancel your order, please contact our customer support team within 24 hours of placing your order.
6. What is your return policy?
We aim to make the return process as simple and convenient as possible.
For complete information about return eligibility, instructions, and conditions, please visit our Return & Refund Policy.
7. When will I receive my refund after returning a product?
Once we receive and inspect your returned item, we will process your refund.
Refunds typically appear on your original payment method within 7 business days.
For additional details, please refer to our Return & Refund Policy.
8. Do you offer any warranties or guarantees on your products?
Yes, Chloe & Victoria offers a 30-day warranty on all purchases.
For further information about warranty coverage and conditions, please refer to our Return & Refund Policy.
9. How can I contact customer support?
Our customer support team is happy to assist you with questions about orders, products, shipping, and returns.
You can reach us through our Contact Us page or by emailing support@chloeandvictoria.com.
We aim to respond within 1–2 business days.
10. Do you ship internationally?
At this time, Chloe & Victoria ships exclusively within the United States.
We currently do not offer shipping to other countries.
11. Do you have a physical store I can visit?
Chloe & Victoria is an online-only fashion boutique.
By operating exclusively online, we can focus on offering a carefully selected collection of women's fashion at competitive prices.
12. Can I place a bulk order for my business or organization?
Yes, we accept bulk order inquiries.
Please contact our customer support team at support@chloeandvictoria.com to discuss your requirements.
13. What is the process for exchanging a product?
For information about product exchanges, eligibility, and the steps involved, please refer to our Return & Refund Policy.
You can also contact our customer support team for assistance.
14. How can I track my order?
Once your order has been shipped, you can use the tracking information provided to follow its delivery progress.
Our dedicated Track Your Order page will be available soon.
Contact Information
Store Name: Chloe & Victoria
Business Address: Engelsholm 87, 2133 AE Hoofddorp, Netherlands
Email: support@chloeandvictoria.com
Phone: +1 218 438 0720
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (CET/CEST)
Response Time: We aim to reply within 1–2 business days.